Refund policy
At Innovation Adult Products (IAP), we sincerely value your satisfaction and strive to provide you with the best shopping experience. We understand that there may be times when you need to return or exchange a product. To accommodate your needs, we have crafted the following return and refund policy with a gentle and understanding tone:
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Return and refund support: We are happy to accommodate returns and refunds for our customers, as we understand that circumstances may vary.
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Return window: Should you wish to return a product, kindly note that you have a 30-day window from the date of receiving the item to apply for a return or refund. We hope this provides you with enough time to assess the product and make an informed decision.
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Return address: If a return becomes necessary, please send the product back to our facility in Fairfield, CT 06825. We will be eagerly awaiting its arrival to assist you further.
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Conditions for returns and exchanges: To ensure a smooth return or exchange process, we kindly request that the product remains undamaged and the packaging is kept intact. If the product has sustained significant damage, we may not be able to process your return or exchange. We appreciate your understanding in this matter.
Please feel free to contact our customer service team should you have any concerns or require assistance with the return and refund process. We are here to support you and make your shopping experience as enjoyable as possible.